Versand
Processing Time: All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
You will receive a tracking number via email once your order ships.
International Shipping & Delivery Estimates: We ship securely worldwide from South Korea. Estimated delivery times vary by region:
- United States & Canada: 7-14 business days
- Other International Destinations: 10-21 business days
- Please note that delivery times may vary due to customs clearance or local postal delays.
Damaged Items in Transit: Our eyewear is carefully inspected and packaged in protective boxes before shipping.
If your package arrives damaged, please contact us at [ cs@neoteria.net ] within 48 hours of delivery with photos of the damaged item and packaging.
Customs, Duties & Import Taxes: International orders may be subject to customs duties, import taxes, or brokerage fees determined by your country's customs office. These fees are NOT included in our product prices or shipping costs and are the sole responsibility of the recipient.
[ NEOTERIA ] is not responsible for delays caused by customs processing.